Return & Exchange Policy
Easy Returns & Exchanges
Your satisfaction is important to us. Shop with confidence at Uniceneshop.
At Uniceneshop, customer satisfaction is our top priority. We want you to love every piece you purchase from our collection of Dresses, Tops, Outerwear, Shorts, Skirts, and Casual Wear.
If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return and exchange process. Please review the policy below before submitting your request.
1. Return & Exchange Eligibility
- Requests must be submitted within 30 days of receiving your order.
- Items must be unworn, unwashed, undamaged, and in original condition.
- All original tags, labels, accessories, and packaging must be included.
- Items must be free from perfume, makeup, deodorant stains, or any signs of wear.
- For hygiene reasons, intimate apparel, swimwear, and clearance/final sale items cannot be returned unless defective upon arrival.
2. How to Initiate a Return or Exchange
Contact Customer Support
Email our support team with your order number and a brief explanation of the reason for the return or exchange request.
Receive Return Authorization
Our team will respond within 1–2 business days with return instructions and the appropriate return shipping address.
Ship the Item
Securely package the item(s), include all accessories or promotional gifts received, and send the parcel using a trackable shipping service.
Inspection & Processing
Once received and inspected, your refund or exchange will be processed within 5–7 business days.
Important Notice:
Please do not return products without contacting us first. Unauthorized returns may experience delays or may not be eligible for processing.
3. Return Shipping Costs
Defective, Incorrect, or Damaged Items
If the item arrives damaged, defective, or differs from your order, we will cover the return shipping cost.
Please provide clear photos of the issue when contacting customer support.
Customer Preference Returns
Returns due to size selection, change of mind, personal preference, or similar reasons are the responsibility of the customer.
Original shipping fees are non-refundable.
4. Refund Process
- Refunds are issued to the original payment method used during checkout.
- Supported payment methods include Credit Card, PayPal, Google Pay, Apple Pay, and other available options.
- All refunds are processed in Euros (€).
- Most banks and payment providers require approximately 5–10 business days to complete the refund posting process.
- If your original payment was made in another currency, the refunded amount may vary due to exchange rate fluctuations.
5. Exchanges
We offer exchanges for a different size or color of the same product, subject to stock availability.
If the requested replacement item is unavailable, a full refund will be issued instead.
For a different product, please return the original item and place a new order through our website.
6. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account and recent transaction history.
- Contact your card issuer, bank, PayPal, or payment provider.
- If the issue remains unresolved, please contact our support team for assistance.
7. Contact Us
Customer Support
For all return, exchange, refund, or order-related inquiries, please contact us:
Email: [email protected]
We are always happy to help you find the perfect fit and style at Uniceneshop.